We're working on something special
Welcome to First Utility. We’re making some exciting changes, so our website, app and customer service centre will be unavailable until we reopen on Monday morning. We’re sorry for any inconvenience.
If you can smell gas, call the gas emergency line on 0800 111 999 immediately.
If you're experiencing a loss of electricity or gas supply, or have a safety concern about one of your supplies, contact our metering partner Smart Metering Systems on 01204 803 296.
You can top up your prepayment meter at any Paypoint location.
If you're having connection issues, try resetting your router by switching it off, waiting 15 seconds and then switching it back on - this often fixes the problem.
© 2010 - 2019 First Utility | The Registered Office of First Utility Limited is Columbus House, Westwood Way, Westwood Business Park, Coventry, CV4 8HS.
UK Registered in England & Wales No. 05070887 | VAT number: 867244791